Frequently Asked Questions

What is Slay at Home? 

Slay at Home is your one-stop-(online)-shop for everything celebration-related. We cater to the strong, independent customers looking for the perfect party partner - without having to leave the comfort of their homes. Slay at Home maintains a list of fun, chic, and easy to set-up product offerings that add the perfect flair to your home gatherings for everything celebration - birthdays, intimate gatherings, and milestones. 


How do I place my order? 

Slaying at Home is just a click away! 

To place an order, all you have to do is

  1. Click on the item/s that you’d like to purchase and add them to your cart. For items that have certain variations or custom features, please don’t forget to choose your preferred variant and input your special requests on the Notes section upon check out. 
  2. Once you’re good with all the items, click View Cart and input your preferred delivery date on the calendar. Please also indicate all special requests on the Notes section before clicking Check Out.
  3. Fill out the Contact Information form and tick the “Save this information for next time” box for future orders. Once you’re done filling out the Contact Information form, click Continue to Shipping. 
  4. Select your preferred shipping method depending on whether your order requires Light Delivery (if you cart contains no food and/or drinks) or Special Delivery (if your cart contains food and/or drinks). 
  5. After you’re finished choosing a shipping method, click Continue to payment to pay for your order! 

How do I pay for my orders? 

Once you’ve placed your order, you will receive an invoice sent to the email address that you provided upon check out. You may opt to do a bank transfer and send the proof of payment as a reply to the invoice email, or pay using Paypal. 


What areas do you cover? 

Slay at home currently covers Metro Manila deliveries, with shipping fees depending on each area. 


How long will it take before I receive my order? 

Orders will take a minimum of 3 days before it gets delivered to you once payment is made. 


What if I have a rush order? 

Slay at Home usually does not cater to rush orders due to the 3-day delivery policy. However, you may still opt to request for a rush delivery by picking the earliest date on the calendar shown upon check out and placing your preferred delivery date and time in the Notes section. 



What kinds of party-related products do you offer? 

Look no further, everything’s right here! We have various collections of items that you may need to plan the perfect at-home party! 

Party Decor - Individual items to keep your party looking cute and chic! From foil letters and balloon props, foil curtain backdrops, flower pompoms and rosettes, and all kinds of balloons that you can imagine! 

Party Bundles - Need a quick, but super cute setup without having to conceptualize your decor! We have party bundles in 10 different colors, at 4 different party sizes; Start the Party (Small), More, Please! (Medium), Make it Extra! (Large), and Splurge and Slay! (Extra Large). 

Thematic Bundles - Unbox the magic and take your party to a whole new world! We have thematic bundles complete with everything you need to slay in a Safari Adventure, a Mermaid Paradise, a Unicorn Dream, and more! 

Party Food Trays - What’s a party without food? We have a wide selection of food trays for parties of 5, 10, 15, and 20 people! 

Cakes and Pastries - Get a sugar rush when you party with us! Celebrate like the true queen that you are with our very special and carefully curated cakes and pastries! 

Entertainment - You heard that right! We’ve also selected some virtual and live performers to give your party that extra umfh! We have Virtual Playdates with your favorite Disney Princesses and their Dashing Princes, super cute cartoon characters and even the world’s mightiest heroes! We’ve also got our best DJ picks to spin some bangin beats! 

Flowers - Don’t fancy a party set up but want to surprise someone with some fancy flowers? We’ve curated some flower bouquets and flower boxes bloomed and arranged to perfection.

Gifts -  Slay someone’s birthday surprise! Choose from unique and super chic gifts perfect for any celebration! 


RETURNS 

Returns and corresponding refunds shall not be accepted unless the products are delivered to you with defects or damages. Only unused and unopened products with manufacturer damage are valid for returns. Wear and tear on packaging such as boxes, seals, canisters and the like are not accepted. Our return policy lasts 24 hours. If 24 hours have gone by since you received your order, unfortunately we cannot offer you a refund or exchange as the items may have already been exposed to environmental factors out of our control that may have contributed to the damage or defect.

If the products are eligible for return, we will have a rider pick the products up from you. To be eligible for a return, your item must be unused and in the same condition that you received it. The products must also be in the original packaging. Defective or damaged products that are part of a set must be returned as a whole set.

Sale items and promo items are non-returnable.

REFUNDS

If products are eligible for return, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days depending on your bank’s turnaround time. For all cash payments, you will receive store credit in the amount of the payment which you can use on the website for any future purchase.